Back in India in 1902, Citibank started operations. It has been launched in Kolkata and now one the country’s largest foreign investor bank. Not just banking, technology, finance, research, etc. Citigroup Company Global Services Limited (CGSL).
The Bank has won many awards in different fields for its excellence. At the 2019 Asiamoney Best Banks Awards, Citibank was recently named ‘The best business and investment bank’ for India.
CITIBANK 24*7 CUSTOMER CARE TOLL-FREE NUMBER
Citibank provides its customers with a CitiPhone service. This service enables customers to directly use any telephone number for major banking services.
Customer service number: 1860 210 2484
Please note that all customers in India have this number. Calls are paid at the telecom operator’s local telephone rates.
CITIBANK CUSTOMER SUPPORT BY EMAIL
Citibank’s current customers can send an email via the login of their online banking account to their customer support team. You can find the compose mail option in the Fast Links menu once you log into your account. The customer support team should expect a reply as soon as possible.
CITIBANK CUSTOMER SUPPORT BY SMS
By sending a sms to 52484 or +91 98807 52484, customers would be able to collect information about their bank accounts and credit card. Remember that you bill all SMS according to your telecommunications plan’s prices.
Format for sending SMS
| Service | Format | Example |
| Balance Enquiry | BAL Space Last 4 digits of your debit card number | BAL 6789 |
| To find the location of the nearest Citibank ATM | ATM Space Location | ATM Chennai |
| To find the latest salary credited to your account | SAL Space Last 4 digits of your debit card number | SAL 6789 |
| To place a request for a new cheque book | CHQBOOK Space Last 4 digits of your debit card number | CHQBOOK 6789 |
| To generate an OTP for online transactions using your debit card | OTP Space Last 4 digits of your debit card number | OTP 6789 |
| To check the reward points accumulated on your credit card | REWARDS Space Last 4 digits of your credit card number | REWARDS 6789 |
| To check the outstanding balance on your credit card | CARDBAL Space Last 4 digits of your credit card number | CARDBAL 6789 |
| To receive the latest credit card statement | STMT Space Last 4 digits of your credit card number | STMT 6789 |
CITIBANK CREDIT CARD CUSTOMER CARE NUMBER
If you face any of the following scenarios:
- A lost Citibank credit/debit card.
- Debit/ATM card stuck in the card slot of the machine.
- An SMS alert for a transaction that you did not make.
- Fraudulent purchases on your card.
- Using an ATM but the amount was not dispensed.
To block your card or to make a report you can contact your customer service team immediately on the following numbers: 1800 267 2425 or +91 22 4955 2425
CITIBANK CUSTOMER CARE FOR LOANS
For information/eligibility requirements of your loan product, please enter the Customer Service Number as follows:
Customer service number: 1860 210 2484
An inquiries can be made on different items, excluding national holidays, from 9 a.m. to 7 p.m. from Monday to Saturday.
