Monday, June 21, 2021

SBI CUSTOMER CARE NUMBER

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State Bank of India, shortly known as SBI, has the nation’s largest bank with a 23 percent market share, and one quarter of its total loans and deposits. The Mumbai Bank, Maharashtra is headquartered. It’s a bank in the government sector. SBI is one of the few Indian companies listed at the prestigious Fortune Global 500 level.

SBI is also Indian’s oldest commercial bank, established in 1806, and not only the largest bank in the world. The Reserve Bank of India now holds 60 per cent of the SBI.

SBI 24*7 CUSTOMER CARE TOLL-FREE NUMBER

SBI makes it easy for customers to get in touch with the customer care team by using the following toll-free numbers.

  • 1800 11 2211
  • 1800 425 3800

The customer support team may be called upon to find answers to its inquiries, to send complaints and other input by customers and not by customers and non-customers. These numbers can be accessed from all mobile phones in India.

You can also connect to the customer service team using the following toll number. Please note that calls to the telephone number below will be charged at rates set by you. 080 2659 9990

SBI CUSTOMER SUPPORT BY EMAIL

In addition, customers can contact the customer service team via email id: [email protected]

Alternatively, customers can also send their requests online through the SBI Official web site customer complaint form.

SBI Customer Support by SMS

By sending an SMS with your registered mobile number, customers can receive various basic banking services. The SMS codes for the use of different banking services are here.

Service Required Format SMS Number
Balance Enquiry BAL 9223766666
To receive the mini statement MSTMT 9223866666
To block the ATM card BLOCK 567676
To generate a new PIN for the ATM card PIN 567676
To file a complaint regarding the customer service received UNHAPPY 8008202020

 

SBI CUSTOMER SUPPORT WITH MISSED CALL

SBI provides a free SBI –Quick service to all current customers, a missed call banking service. Customers can use this service to view information on their bank account, such as account balance, mini statement, chequebook request and more, by simply calling their registered mobile number on a missed call.

Customers must first register for this service by sending an SMS to 092234 8888 in order to use this service. The format is:

REG space Account Number to 092234 88888

You will receive a confirmation message that you have been registered for SBI Quick, once you have registered for the service. After that, you can dial the following numbers for different services by losing them.

Service Required Give a missed call to
Balance Enquiry 09223766666
To receive the mini statement 09223866666
Cheque Book Request 09223566666

 

SBI CREDIT CARD CUSTOMER CARE NUMBER

You may contact the customer service team directly by using any of the following means to report lost or stolen cards or fraudulent activity on your credit cards.

  • · Go back to the official SBI card’s website, log in and immediately block your card by clicking the “lost/stolen card block” button and follow the instructions.
  • You can also send your lost/stolen card with your registered mobile number by sending an SMS BLOCK XXXX to 5676791. XXXX here refers to the card’s last 4 digits.

Alternatively, at 1860 500 1290/1860 180 1290, you can call the customer service team to immediately block your card. The number you are reporting a card is 39 02 02 02 The number (prefix the local STD code). Remember that the numbers are available 24 x 7 days a year, 365 days a year.

SBI CUSTOMER CARE FOR LOANS

Including home loans, personal loans, car loans, property loans and educational loans, SBI provides a variety of consumer credit product lending. Customers can contact the bank’s loan department by calling: 1800 112 211/1800 425 3800 free of charge.

Alternately, the toll number 080 2659 9990 may also be reached by the team.

You should write to the team if you have any complaints about your home loan [email protected]

SBI CUSTOMER CARE FOR NRIS

SBI provides various NRI banking services such as NRE/NRI accounts, fixed deposits, etc. You can contact the customer service team with the following numbers if you have queries/complaints/feedback:

Country Customer Care Number
Australia 1800-012-473
Bahrain 80-801-724
Belgium 80-076-562
Canada 1866-3284-209
France 800-740-849
Germany 800-183-0736
Hong Kong 800-932-045
India 1800 425 3800 or 1800 11 2211
Italy 800-789-407
Japan 006-633-812-439
Netherlands 800-022-3031
New Zealand  800-449-909
Oman  800-757-92
Qatar 00800-100-157
Russia 810-800-293-010-12
Saudi Arabia 800-814-4209
Singapore 800-101-2333
South Africa 800-982-360
UAE 800-091-190-05
UK 808-101-7633
USA 1866-328-4209

In other countries customers of NRI can contact the customer service team at +91 080 2659 9990: (however, note that calls to this number are chargeable).

SBI NETBANKING CUSTOMER CARE TOLL-FREE NUMBERS

SBI provides all customers with the best internet banking services. Using the website or mobile App for internet banking services, customers now can verify their account balance and other transaction information.

You can contact our customer support team on the following numbers if you have any complaints, inquiries or comments about internet banking:

1800 11 2211/ 1800 425 3800 (toll-free)

080 2659 9990 (toll number)

SBI VIRTUAL ASSISTANT – ILA

SBI provides chatbots – ILA for all card-related questions with interactive artificial intelligence. Customers may ask ILA for a request and the chatbots provide the right answers to customers.

Here are some of the top functionalities of ILA:

  • Apply for an SBI card.
  • Make payments.
  • Check the last payment status.
  • Check the outstanding of the SBI credit card.
  • Account summary.
  • Track e-statement.
  • Activate/deactivate the card.
  • And more.

SBI GRIEVANCE REDRESSAL MECHANISM

SBI provides an effective grievances remedial mechanism to its clients. Here is a summary of the different measures in the redress of grievances.

Level 1

Customers should contact the Service Manager, the Customer Relations Executive or the Branch Manager for assistance with issues related to banking transactions.

In the complaint book which is accessible from all SBI branches, customers can also write a complaint. If you write a complaint in the book, you receive a copy of the complaint with a receipt for confirmation.

Within a maximum time of three weeks the division will process the complaint for customer satisfaction. If the bank cannot address the complaint in this situation, the purpose and the status of the complaint shall be notified to the customer along with further steps to resolve it early.

In the event that the Customer cannot visit the branch, the complaint can be lodged on other platforms such as:

  • Calling the customer care toll-free numbers 1800 425 3800, 1800 11 22 11 or 080-26599990 (Toll Number).
  • By sending SMS “UNHAPPY” to 8008 20 20 20.
  • By writing an email to [email protected] 
  • Lodge the grievance online using the bank’s website. Head to the Customer Care option and tap on the complaints link.

These networks will send customers to the relevant branches for action.

Level 2

If the Customer is not happy with the complaint resolution at level 1, the Customer may contact the following address:

  • The Assistant General Manager of the Regional Business Office.
  • General Manager of the Local Head Office.

Customers may receive contact information from their branch or support line numbers from these officials.

Here is a list of Grievance Redressal Cell addresses and helpline numbers in the different local head offices. The headquarters in which your subsidiary falls can be reached.

Local Head Office Address, Email and Telephone Numbers
AHMEDABAD
(State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli)
General Manager
State Bank of India,
Local Head Office, Bhadra,
Ahmedabad-380 001
Email: [email protected], Grievance Cell Tel no. :(079) 25510883 , 25506648 , 25506050, Fax no. (079) 25506648
AMARAVATI
State Bank of India,
Local Head Office, Amaravati Circle,
Gun Foundry,
Hyderabad-500 001
Email: [email protected], Grievance Cell Tel no. :(040) 23387435 , 23387727
BANGALORE
(State of Karnataka)
General Manager
State Bank of India,
Local Head Office,
65, St. Mark’s Road, Bangalore-560 001.
Email: [email protected], Grievance Cell Tel no. :(080) 25943030 , 25943500, Fax no. : (080) 22124018, 25943125
BHOPAL
(States of M.P. Chhattisgarh)
General Manager
State Bank of India,
Local Head Office, Hoshangabad Road,
Bhopal-462 011.
Email: [email protected], Grievance Cell Tel no. :(0755) 2576851, 2575226, Fax no. : (0755) 4059200 , 2550106
BHUBANESWAR
(State of Orissa)
General Manager
State Bank of India,
Local Head Office ,
111/1, Pandit Jawaharlal Nehru Marg,
Bhubaneswar Orissa-751 001.
Email:[email protected], Grievance Cell Tel no. :(0674)2396580 , 2396582, fax no. : (0674) 2390248
CHANDIGARH
(U.T. of Chandigarh & States of H.P., J & K, Punjab and the districts of Haryana other than those mentioned under Delhi)
General Manager State Bank of India, Local Head Office,
Sector-17-B, Chandigarh-160 017.
Email: [email protected], Grievance Cell Tel no. :(0172)2707391, 2707390, 4567633,4567193,4567120, Fax no. (0172) 2713968 , 2720234
CHENNAI
(State of Tamil Nadu & U.T. of Pondicherry)
General Manager
State Bank of India,
Local Head Office,
Circletop House,
16 , College Lane,
Chennai-600 006.
Email: [email protected], Grievance Cell Tel no. :(044) 28214285, 28266141, Fax no : (044) 28214381
DELHI
(States of Delhi,
Rajasthan,Uttaranchal & part of Haryana
U.P. Districts of Agra,
Aligarh, Etah, Firozabad, Hathras,
Baghpat, Mahamayanagar, Mainpuri, Mathura,
Muzaffarnagar, Meerut, Saharanpur,
Ghaziabad, Bulandshahr, Gautam Budh Ngr.
Haryana Districts of Faridabad,
Gurgaon and Sonepat.
Uttranchal All Districts)
General Manager,
State Bank of India, Local Head Office ,
11, Sansad Marg,
New Delhi-110 001.
Email: [email protected], Grievance Cell Tel no. :(011)23407121, 23407657, 23407447, 23407480, Fax no. (011) 23361969
GUWAHATI
(7 States of North-East)
General Manager
State Bank of India,
Local Head Office ,
A.T. Road, Bharalumukh ,
Post Box No. 103,
Guwahati-781 009.
Email: [email protected], Grievance Cell Tel no. :(0361)2237663, 2237513, Fax no. (0361) 2237664 , 2237819
HYDERABAD
(State of Andhra Pradesh)
General Manager
State Bank of India,
Local Head Office,
Bank Street, Koti,
Hyderabad – 500 095.
Email: [email protected], Grievance Cell Tel no. :(040)24756925, 23466108, Fax no. (040) 24751010
JAIPUR
State Bank of India,
Local Head Office,
Tilak Marg, C-Scheme,
Jaipur – 302 005.
E-mail: [email protected], Grievance Cell Tel no. :(0141)2256326, 2256327, 2256328
KOLKATA
(States of West Bengal,
Sikkim and U.T. of Andaman & Nicobar Islands)
General Manager
State Bank of India, Local Head Office,
‘Samriddhi Bhavan,
1, Strand Road ,
Kolkata-700 001.
Email :[email protected], Grievance Cell Tel no.(033)22489333 & 22436531, 22624954, Fax no. (033) 22435128, 22439358
LUCKNOW
(State of U.P. covering districts other
than those mentioned under New Delhi)
General Manager
State Bank of India, Local Head Office,
New Administrative Bldg. ,
Motimahal Marg , Hazratganj ,
Lucknow-226 001.
Email: [email protected], Grievance Cell Tel no. :(0522) 2201492 , 2201496, 2234012, 2295936, 2230401, Fax no. (0522) 2282573, 2231463
MAHARASHTRA
(The State of Maharashtra (excluding districts of Mumbai City, Mumbai Suburban, Thane, Palghar and Raigad) and the State of Goa.)
General Manager
State Bank of India, Local Head Office,
Bandra Kurla Complex
Mumbai-400 051.
Email: [email protected], Helpline (022) 6445525 , 26445524, Grievance Cell Tel no. :26445532, 26445533, 26445432, ATM Department 55514539, 55514540, Housing & Personal Loan 26445543, 26445542, Fax no. (022) 26445505, 26445535, 26445530, 26445464
MUMBAI(Metro)
(The districts of Mumbai City, Mumbai Suburban, Thane, Palghar and Raigad in the State of Maharashtra.)
General Manager
State Bank of India , Local Head Office ,
Bandra Kurla Complex
Mumbai-400 051.
Email: [email protected], Helpline (022) 6445525 , 26445524, Grievance Cell Tel no. :26445532, 26445533, 26445432, ATM Department 55514539, 55514540, Housing & Personal Loan 26445543, 26445542, Fax no. (022) 26445505, 26445535, 26445530, 26445464
PATNA
(States of Bihar and Jharkhand)
General Manager
State Bank of India, Local Head Office,
Judges Court Road,
Patna-800 001.
Email: [email protected], Contact Number : 0612-2238388, Grievance Cell Tel no. :(0612)2209078 & 2209005,2209080, Fax no. (0612) 2209006, 2209072, 2238388
THIRUVANANTHAPURAM
(State of Kerala)
General Manager
State Bank of India,
Local Head Office,
Poojappura
Thiruvananthapuram, Pin-695 012
Email: [email protected], Grievance Cell Tel no. :(0471)2192333, 2192555, 2192666, 2192260

Level 3

If the customer is not yet pleased with the query resolution, he/she can enter the service of the RBI Banking Ombudsman.

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