State Bank of India, shortly known as SBI, has the nation’s largest bank with a 23 percent market share, and one quarter of its total loans and deposits. The Mumbai Bank, Maharashtra is headquartered. It’s a bank in the government sector. SBI is one of the few Indian companies listed at the prestigious Fortune Global 500 level.
SBI is also Indian’s oldest commercial bank, established in 1806, and not only the largest bank in the world. The Reserve Bank of India now holds 60 per cent of the SBI.
SBI 24*7 CUSTOMER CARE TOLL-FREE NUMBER
SBI makes it easy for customers to get in touch with the customer care team by using the following toll-free numbers.
- 1800 11 2211
- 1800 425 3800
The customer support team may be called upon to find answers to its inquiries, to send complaints and other input by customers and not by customers and non-customers. These numbers can be accessed from all mobile phones in India.
You can also connect to the customer service team using the following toll number. Please note that calls to the telephone number below will be charged at rates set by you. 080 2659 9990
SBI CUSTOMER SUPPORT BY EMAIL
In addition, customers can contact the customer service team via email id: [email protected]
Alternatively, customers can also send their requests online through the SBI Official web site customer complaint form.
SBI Customer Support by SMS
By sending an SMS with your registered mobile number, customers can receive various basic banking services. The SMS codes for the use of different banking services are here.
| Service Required | Format | SMS Number |
| Balance Enquiry | BAL | 9223766666 |
| To receive the mini statement | MSTMT | 9223866666 |
| To block the ATM card | BLOCK | 567676 |
| To generate a new PIN for the ATM card | PIN | 567676 |
| To file a complaint regarding the customer service received | UNHAPPY | 8008202020 |
SBI CUSTOMER SUPPORT WITH MISSED CALL
SBI provides a free SBI –Quick service to all current customers, a missed call banking service. Customers can use this service to view information on their bank account, such as account balance, mini statement, chequebook request and more, by simply calling their registered mobile number on a missed call.
Customers must first register for this service by sending an SMS to 092234 8888 in order to use this service. The format is:
REG space Account Number to 092234 88888
You will receive a confirmation message that you have been registered for SBI Quick, once you have registered for the service. After that, you can dial the following numbers for different services by losing them.
| Service Required | Give a missed call to |
| Balance Enquiry | 09223766666 |
| To receive the mini statement | 09223866666 |
| Cheque Book Request | 09223566666 |
SBI CREDIT CARD CUSTOMER CARE NUMBER
You may contact the customer service team directly by using any of the following means to report lost or stolen cards or fraudulent activity on your credit cards.
- · Go back to the official SBI card’s website, log in and immediately block your card by clicking the “lost/stolen card block” button and follow the instructions.
- You can also send your lost/stolen card with your registered mobile number by sending an SMS BLOCK XXXX to 5676791. XXXX here refers to the card’s last 4 digits.
Alternatively, at 1860 500 1290/1860 180 1290, you can call the customer service team to immediately block your card. The number you are reporting a card is 39 02 02 02 The number (prefix the local STD code). Remember that the numbers are available 24 x 7 days a year, 365 days a year.
SBI CUSTOMER CARE FOR LOANS
Including home loans, personal loans, car loans, property loans and educational loans, SBI provides a variety of consumer credit product lending. Customers can contact the bank’s loan department by calling: 1800 112 211/1800 425 3800 free of charge.
Alternately, the toll number 080 2659 9990 may also be reached by the team.
You should write to the team if you have any complaints about your home loan [email protected]
SBI CUSTOMER CARE FOR NRIS
SBI provides various NRI banking services such as NRE/NRI accounts, fixed deposits, etc. You can contact the customer service team with the following numbers if you have queries/complaints/feedback:
| Country | Customer Care Number |
| Australia | 1800-012-473 |
| Bahrain | 80-801-724 |
| Belgium | 80-076-562 |
| Canada | 1866-3284-209 |
| France | 800-740-849 |
| Germany | 800-183-0736 |
| Hong Kong | 800-932-045 |
| India | 1800 425 3800 or 1800 11 2211 |
| Italy | 800-789-407 |
| Japan | 006-633-812-439 |
| Netherlands | 800-022-3031 |
| New Zealand | 800-449-909 |
| Oman | 800-757-92 |
| Qatar | 00800-100-157 |
| Russia | 810-800-293-010-12 |
| Saudi Arabia | 800-814-4209 |
| Singapore | 800-101-2333 |
| South Africa | 800-982-360 |
| UAE | 800-091-190-05 |
| UK | 808-101-7633 |
| USA | 1866-328-4209 |
In other countries customers of NRI can contact the customer service team at +91 080 2659 9990: (however, note that calls to this number are chargeable).
SBI NETBANKING CUSTOMER CARE TOLL-FREE NUMBERS
SBI provides all customers with the best internet banking services. Using the website or mobile App for internet banking services, customers now can verify their account balance and other transaction information.
You can contact our customer support team on the following numbers if you have any complaints, inquiries or comments about internet banking:
1800 11 2211/ 1800 425 3800 (toll-free)
080 2659 9990 (toll number)
SBI VIRTUAL ASSISTANT – ILA
SBI provides chatbots – ILA for all card-related questions with interactive artificial intelligence. Customers may ask ILA for a request and the chatbots provide the right answers to customers.
Here are some of the top functionalities of ILA:
- Apply for an SBI card.
- Make payments.
- Check the last payment status.
- Check the outstanding of the SBI credit card.
- Account summary.
- Track e-statement.
- Activate/deactivate the card.
- And more.
SBI GRIEVANCE REDRESSAL MECHANISM
SBI provides an effective grievances remedial mechanism to its clients. Here is a summary of the different measures in the redress of grievances.
Level 1
Customers should contact the Service Manager, the Customer Relations Executive or the Branch Manager for assistance with issues related to banking transactions.
In the complaint book which is accessible from all SBI branches, customers can also write a complaint. If you write a complaint in the book, you receive a copy of the complaint with a receipt for confirmation.
Within a maximum time of three weeks the division will process the complaint for customer satisfaction. If the bank cannot address the complaint in this situation, the purpose and the status of the complaint shall be notified to the customer along with further steps to resolve it early.
In the event that the Customer cannot visit the branch, the complaint can be lodged on other platforms such as:
- Calling the customer care toll-free numbers 1800 425 3800, 1800 11 22 11 or 080-26599990 (Toll Number).
- By sending SMS “UNHAPPY” to 8008 20 20 20.
- By writing an email to [email protected]
- Lodge the grievance online using the bank’s website. Head to the Customer Care option and tap on the complaints link.
These networks will send customers to the relevant branches for action.
Level 2
If the Customer is not happy with the complaint resolution at level 1, the Customer may contact the following address:
- The Assistant General Manager of the Regional Business Office.
- General Manager of the Local Head Office.
Customers may receive contact information from their branch or support line numbers from these officials.
Here is a list of Grievance Redressal Cell addresses and helpline numbers in the different local head offices. The headquarters in which your subsidiary falls can be reached.
| Local Head Office | Address, Email and Telephone Numbers |
| AHMEDABAD (State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli) General Manager State Bank of India, Local Head Office, Bhadra, Ahmedabad-380 001 |
Email: [email protected], Grievance Cell Tel no. :(079) 25510883 , 25506648 , 25506050, Fax no. (079) 25506648 |
| AMARAVATI State Bank of India, Local Head Office, Amaravati Circle, Gun Foundry, Hyderabad-500 001 |
Email: agmcustomer.lho[email protected], Grievance Cell Tel no. :(040) 23387435 , 23387727 |
| BANGALORE (State of Karnataka) General Manager State Bank of India, Local Head Office, 65, St. Mark’s Road, Bangalore-560 001. |
Email: [email protected], Grievance Cell Tel no. :(080) 25943030 , 25943500, Fax no. : (080) 22124018, 25943125 |
| BHOPAL (States of M.P. Chhattisgarh) General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal-462 011. |
Email: [email protected], Grievance Cell Tel no. :(0755) 2576851, 2575226, Fax no. : (0755) 4059200 , 2550106 |
| BHUBANESWAR (State of Orissa) General Manager State Bank of India, Local Head Office , 111/1, Pandit Jawaharlal Nehru Marg, Bhubaneswar Orissa-751 001. |
Email:[email protected], Grievance Cell Tel no. :(0674)2396580 , 2396582, fax no. : (0674) 2390248 |
| CHANDIGARH (U.T. of Chandigarh & States of H.P., J & K, Punjab and the districts of Haryana other than those mentioned under Delhi) General Manager State Bank of India, Local Head Office, Sector-17-B, Chandigarh-160 017. |
Email: [email protected], Grievance Cell Tel no. :(0172)2707391, 2707390, 4567633,4567193,4567120, Fax no. (0172) 2713968 , 2720234 |
| CHENNAI (State of Tamil Nadu & U.T. of Pondicherry) General Manager State Bank of India, Local Head Office, Circletop House, 16 , College Lane, Chennai-600 006. |
Email: [email protected], Grievance Cell Tel no. :(044) 28214285, 28266141, Fax no : (044) 28214381 |
| DELHI (States of Delhi, Rajasthan,Uttaranchal & part of Haryana U.P. Districts of Agra, Aligarh, Etah, Firozabad, Hathras, Baghpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. Haryana Districts of Faridabad, Gurgaon and Sonepat. Uttranchal All Districts) General Manager, State Bank of India, Local Head Office , 11, Sansad Marg, New Delhi-110 001. |
Email: [email protected], Grievance Cell Tel no. :(011)23407121, 23407657, 23407447, 23407480, Fax no. (011) 23361969 |
| GUWAHATI (7 States of North-East) General Manager State Bank of India, Local Head Office , A.T. Road, Bharalumukh , Post Box No. 103, Guwahati-781 009. |
Email: [email protected], Grievance Cell Tel no. :(0361)2237663, 2237513, Fax no. (0361) 2237664 , 2237819 |
| HYDERABAD (State of Andhra Pradesh) General Manager State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad – 500 095. |
Email: [email protected], Grievance Cell Tel no. :(040)24756925, 23466108, Fax no. (040) 24751010 |
| JAIPUR State Bank of India, Local Head Office, Tilak Marg, C-Scheme, Jaipur – 302 005. |
E-mail: [email protected], Grievance Cell Tel no. :(0141)2256326, 2256327, 2256328 |
| KOLKATA (States of West Bengal, Sikkim and U.T. of Andaman & Nicobar Islands) General Manager State Bank of India, Local Head Office, ‘Samriddhi Bhavan, 1, Strand Road , Kolkata-700 001. |
Email :[email protected], Grievance Cell Tel no.(033)22489333 & 22436531, 22624954, Fax no. (033) 22435128, 22439358 |
| LUCKNOW (State of U.P. covering districts other than those mentioned under New Delhi) General Manager State Bank of India, Local Head Office, New Administrative Bldg. , Motimahal Marg , Hazratganj , Lucknow-226 001. |
Email: [email protected], Grievance Cell Tel no. :(0522) 2201492 , 2201496, 2234012, 2295936, 2230401, Fax no. (0522) 2282573, 2231463 |
| MAHARASHTRA (The State of Maharashtra (excluding districts of Mumbai City, Mumbai Suburban, Thane, Palghar and Raigad) and the State of Goa.) General Manager State Bank of India, Local Head Office, Bandra Kurla Complex Mumbai-400 051. |
Email: [email protected], Helpline (022) 6445525 , 26445524, Grievance Cell Tel no. :26445532, 26445533, 26445432, ATM Department 55514539, 55514540, Housing & Personal Loan 26445543, 26445542, Fax no. (022) 26445505, 26445535, 26445530, 26445464 |
| MUMBAI(Metro) (The districts of Mumbai City, Mumbai Suburban, Thane, Palghar and Raigad in the State of Maharashtra.) General Manager State Bank of India , Local Head Office , Bandra Kurla Complex Mumbai-400 051. |
Email: [email protected], Helpline (022) 6445525 , 26445524, Grievance Cell Tel no. :26445532, 26445533, 26445432, ATM Department 55514539, 55514540, Housing & Personal Loan 26445543, 26445542, Fax no. (022) 26445505, 26445535, 26445530, 26445464 |
| PATNA (States of Bihar and Jharkhand) General Manager State Bank of India, Local Head Office, Judges Court Road, Patna-800 001. |
Email: [email protected], Contact Number : 0612-2238388, Grievance Cell Tel no. :(0612)2209078 & 2209005,2209080, Fax no. (0612) 2209006, 2209072, 2238388 |
| THIRUVANANTHAPURAM (State of Kerala) General Manager State Bank of India, Local Head Office, Poojappura Thiruvananthapuram, Pin-695 012 |
Email: [email protected], Grievance Cell Tel no. :(0471)2192333, 2192555, 2192666, 2192260 |
Level 3
If the customer is not yet pleased with the query resolution, he/she can enter the service of the RBI Banking Ombudsman.
