Wednesday, June 23, 2021

ICICI BANK CUSTOMER CARE

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ICICI Bank Credit Card 24*7 Customer Care Number 1860 120 7777 / 1800 103 8181.

ICICI Bank has a dedicated customer service that addresses numerous customer issues and queries. You will have all of your questions answered in a free customer service centre on the credit card number or the general enquiry number, no matter if the request is a credit declaration due or a credit card loan product or billing issue.

If you have a problem with your credit card and want to get in touch with ICICI Bank Credit Card Customer Service, please call ICI Credit Card Controller Care numbers for inquiries, suggestions and allegations.

ICICI BANK CREDIT CARD CUSTOMER CARE NUMBER

ICICI Bank offers 24*7 Customer Support for its Credit Card customers.

Customers can also contact ICICI Credit Card support via email or mail.

Personal Banking All India:1860 120 7777
Wealth / Private Banking All India: 1800 103 8181
Corporate / Business / Retail Institutional Banking All India: 1860 120 6699
Domestic customers traveling overseas
(only available from numbers outside India)
Personal Banking / Wealth / Private Banking+91-40-7140 3333
Corporate / Business / Retail Institutional Banking +91-22-3344 6699

PERSONAL BANKING – ALTERNATIVE NUMBERS

Delhi: 011 33667777 Kolkata: 033 33667777
Mumbai: 022 33667777 Chennai: 044 33667777
1800 200 3344 – Customers can call this number for queries or Service Requests that are not more than 2 months old. This number works between 9 a.m. to 6 p.m. from Monday to Friday.

 

Corporate/ Business/ Retail Institutional Banking – Alternate numbers

Delhi: 011 33446699 Kolkata: 033 33446699
Mumbai: 022 33446699 Chennai: 044 33446699
1800 200 3344 – Customers can call this number for queries or Service Requests that are not more than 2 months old. This number works between 9 a.m. to 6 p.m. from Monday to Friday.

 

ICICI BANK STATE-WISE PHONE BANKING NUMBERS

State ICICI Customer Care Number
Haryana 901766777
Uttar Pradesh 8081667777
Uttarakhand 8081667777
West Bengal 8101667777
Andhra Pradesh 7306667777
Assam 9864667777
Bihar 8102667777
Goa 9021667777
Tamil Nadu 7305667777
Telangana 7306667777
Chhattisgarh 9098667777
Gujarat 8000667777
Karnataka 8088667777
Jammu & Kashmir 9018667777
Himachal Pradesh 9817667777
Maharashtra 9021667777
Orissa 9692667777
Rajasthan 7877667777
Jharkhand 8102667777
Kerala 9020667777
Madhya Pradesh 9098667777
Punjab 7307667777

 

ICICI BANK CITY-WISE PHONE BANKING NUMBER

City ICICI Customer Care Number
Kolkata 033-33667777 / 44455000
Jaipur 0141-3366777 / 4445500
Ernakulam 0484-3366777
Chandigarh 0172-3366777 / 4445500
Lucknow 0522-3366777 / 4445500
Gurgaon 0124-3366777 / 44445500
Panaji 0832-3366777
Patna 0612-3366777
Raipur 0771-3366777
Bhopal 0755-3366777
Ahmedabad 079-33667777 / 44455000
Dehradun 0135-3366777
Shimla 0177-3366777
Ranchi 0651-3344339
Bhubaneswar 0674-3366777
Hyderabad 040-33667777 / 44455000
Chennai 044-33667777 / 44455000
Mumbai 022-33667777 / 44455000

 

ICICI BANK CREDIT CARD CUSTOMER CARE – INTERNATIONAL TOLL FREE NUMBERS

Given below is the list of 24 x 7 International Toll Free numbers for NRI customers:

Country Toll-Free Number
Canada 1866 ICICI 4U
USA 1866 ICICI 4Uk
UK 0 8081 314 151
Singapore 800 101 2553
Australia 0011-800-0424-2448
UAE 8000 9114 001
Bahrain 800 04 877

 

Customers wanting to call from Europe can use the below list:

Country Toll-Free Number
UK 0 8081 314 151
Singapore 800 101 2553
Australia 0011-800-0424-2448
UAE 8000 9114 001
Bahrain 800 04 877
Canada 1866 ICICI 4U
USA 1866 ICICI 4Uk
Germany 00-800-0424-2448
Italy 00-800-0424-2448
Ireland 00-800-0424-2448
Netherlands 00-800-0424-2448
Portugal 00-800-0424-2448
Spain 00-800-0424-2448
Luxembourg 00-800-0424-2448
Belgium 00-800-0424-2448
France 00-800-0424-2448
Finland 990-800-0424-2448

 

ICICI BANK CREDIT CARD EMAIL SUPPORT

Users can give customers an email to us at [email protected] with their registered e-mail ID listing the last 4 digits.

For unresolved queries: [email protected]

NRIs can send email to [email protected]

Raising service requests on the ICICI website

ICICI Bank has a Service Requests page that allows you to ask your credit card questions and requests. The Contact Us – ICICI Bank India page can be accessed. The ‘Support Demands’ can then be picked. The following service requests can be recorded on this list.

Account Details Modification Related

  • Request for Cancellation of Credit Card.

Statement Related

  • Activation / Deactivation of Physical Statement.
  • Credit Card Statement Related Queries.
  • Credit Card Statement Request – Email.
  • Credit Card Statement Request – Physical.

Credit Card Dispatch Related

  • Redispatch Request for Undelivered Card.

Reward Points Related

  • Reward Points related queries.

Transaction Dispute Related

  • Dispute Status
  • Incorrect Amount Billed

Internet Banking Related

  • Internet Banking Password Request

EMI Transaction Related

  • Merchant EMI related
  • Queries related to EMI-on-Call facility

Others

  • Registration of Alerts

Account Details Modification Related

  • Request for Address Change

Credit Card Dispatch Related

  • Block Credit Card
  • Replacement / Renewal card not received

Internet Banking Related

  • Link my Credit Card Account to my User ID

Others

  • Generate Credit Card PIN Online

ICICI BANK CUSTOMER GRIEVANCE REDRESSAL POLICY

On its grievance resolution procedure, the ICICI Bank’s official website was specifically elaborated. Send a complaint – ICICI Bank can be viewed

Level 1: Please visit the ICICI Bank Complaint Submission page. Choose the ‘Email’ choice to register your complaint at first step.

Level 2: You can fill out the complaint form and send it to the Head of Phone Banking at the following address if you are unsatisfied with the answer from Level 1.

Head of Phone Banking

ICICI Bank Ltd., Phone Banking Center

ICICI Bank Tower, Financial District

Gachibowli, Hyderabad 500032

Within 4 working days of receipt of this form, the ICICI Bank assures a reply. The complaint form can be downloaded.

You may also increase or submit a question by pressing the ‘Submit request’ button with the Senior Management. The following platforms are also open to you:

HEAD CREDIT CARDS & PERSONAL LOANS

Telephone No.:022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

Email: [email protected] or [email protected] or [email protected] (ICICI assures a response within 4 business days from the date of receiving the query)

Level 3: You could contact the Principal Nodal Officer if you are not happy with the above levels of support. Alternatively, the main nodal officer may receive an e-mail by clicking ‘E-mail’ or by uploading the form to the following address by e-mail:

Principal Nodal Officer

ICICI Bank Ltd., ICICI Bank Towers

Bandra Kurla Complex

Bandra (East), Mumbai 400051

Grievance Redressal Turnaround Time

Types of Case Time Required for Resolution
Normal cases 7 working days
Fraud cases, Legal cases and cases that need retrieval of documents, including a case with old records 21 working days
Cases involving 3rd party (other Banks) 30 working days
Chargeback related cases 45 to 90 working days
or as per VISA/Master Card policy

 

OTHER WAYS TO GET IN TOUCH WITH ICICI

VIA SMS

SMS ‘ UNHAPPY ‘ and send it to 5676766 if you are dissatisfied with any service in your branch or have a question that is yet to be answered. A bank representative will get back to you within two business days.

Write to them at ICICI Bank Limited Addresses:

ICICI Phone Banking Center,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, 

Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

Registered Office: ICICI Bank Tower,

Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.

Tel: +91-265-6722286

Corporate Office: ICICI Bank Towers,

Bandra-Kurla Complex, Mumbai 400 051.

Tel: +91-22-33667777 Fax: +91-22-26531122

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