ICICI Bank Credit Card 24*7 Customer Care Number 1860 120 7777 / 1800 103 8181.
ICICI Bank has a dedicated customer service that addresses numerous customer issues and queries. You will have all of your questions answered in a free customer service centre on the credit card number or the general enquiry number, no matter if the request is a credit declaration due or a credit card loan product or billing issue.
If you have a problem with your credit card and want to get in touch with ICICI Bank Credit Card Customer Service, please call ICI Credit Card Controller Care numbers for inquiries, suggestions and allegations.
ICICI BANK CREDIT CARD CUSTOMER CARE NUMBER
ICICI Bank offers 24*7 Customer Support for its Credit Card customers.
Customers can also contact ICICI Credit Card support via email or mail.
| Personal Banking | All India:1860 120 7777 |
| Wealth / Private Banking | All India: 1800 103 8181 |
| Corporate / Business / Retail Institutional Banking | All India: 1860 120 6699 |
| Domestic customers traveling overseas (only available from numbers outside India) |
Personal Banking / Wealth / Private Banking+91-40-7140 3333 |
| Corporate / Business / Retail Institutional Banking +91-22-3344 6699 |
PERSONAL BANKING – ALTERNATIVE NUMBERS
| Delhi: 011 33667777 | Kolkata: 033 33667777 |
| Mumbai: 022 33667777 | Chennai: 044 33667777 |
| 1800 200 3344 – Customers can call this number for queries or Service Requests that are not more than 2 months old. This number works between 9 a.m. to 6 p.m. from Monday to Friday. | |
Corporate/ Business/ Retail Institutional Banking – Alternate numbers
| Delhi: 011 33446699 | Kolkata: 033 33446699 |
| Mumbai: 022 33446699 | Chennai: 044 33446699 |
| 1800 200 3344 – Customers can call this number for queries or Service Requests that are not more than 2 months old. This number works between 9 a.m. to 6 p.m. from Monday to Friday. | |
ICICI BANK STATE-WISE PHONE BANKING NUMBERS
| State | ICICI Customer Care Number |
| Haryana | 901766777 |
| Uttar Pradesh | 8081667777 |
| Uttarakhand | 8081667777 |
| West Bengal | 8101667777 |
| Andhra Pradesh | 7306667777 |
| Assam | 9864667777 |
| Bihar | 8102667777 |
| Goa | 9021667777 |
| Tamil Nadu | 7305667777 |
| Telangana | 7306667777 |
| Chhattisgarh | 9098667777 |
| Gujarat | 8000667777 |
| Karnataka | 8088667777 |
| Jammu & Kashmir | 9018667777 |
| Himachal Pradesh | 9817667777 |
| Maharashtra | 9021667777 |
| Orissa | 9692667777 |
| Rajasthan | 7877667777 |
| Jharkhand | 8102667777 |
| Kerala | 9020667777 |
| Madhya Pradesh | 9098667777 |
| Punjab | 7307667777 |
ICICI BANK CITY-WISE PHONE BANKING NUMBER
| City | ICICI Customer Care Number |
| Kolkata | 033-33667777 / 44455000 |
| Jaipur | 0141-3366777 / 4445500 |
| Ernakulam | 0484-3366777 |
| Chandigarh | 0172-3366777 / 4445500 |
| Lucknow | 0522-3366777 / 4445500 |
| Gurgaon | 0124-3366777 / 44445500 |
| Panaji | 0832-3366777 |
| Patna | 0612-3366777 |
| Raipur | 0771-3366777 |
| Bhopal | 0755-3366777 |
| Ahmedabad | 079-33667777 / 44455000 |
| Dehradun | 0135-3366777 |
| Shimla | 0177-3366777 |
| Ranchi | 0651-3344339 |
| Bhubaneswar | 0674-3366777 |
| Hyderabad | 040-33667777 / 44455000 |
| Chennai | 044-33667777 / 44455000 |
| Mumbai | 022-33667777 / 44455000 |
ICICI BANK CREDIT CARD CUSTOMER CARE – INTERNATIONAL TOLL FREE NUMBERS
Given below is the list of 24 x 7 International Toll Free numbers for NRI customers:
| Country | Toll-Free Number |
| Canada | 1866 ICICI 4U |
| USA | 1866 ICICI 4Uk |
| UK | 0 8081 314 151 |
| Singapore | 800 101 2553 |
| Australia | 0011-800-0424-2448 |
| UAE | 8000 9114 001 |
| Bahrain | 800 04 877 |
Customers wanting to call from Europe can use the below list:
| Country | Toll-Free Number |
| UK | 0 8081 314 151 |
| Singapore | 800 101 2553 |
| Australia | 0011-800-0424-2448 |
| UAE | 8000 9114 001 |
| Bahrain | 800 04 877 |
| Canada | 1866 ICICI 4U |
| USA | 1866 ICICI 4Uk |
| Germany | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Belgium | 00-800-0424-2448 |
| France | 00-800-0424-2448 |
| Finland | 990-800-0424-2448 |
ICICI BANK CREDIT CARD EMAIL SUPPORT
Users can give customers an email to us at [email protected] with their registered e-mail ID listing the last 4 digits.
For unresolved queries: [email protected]
NRIs can send email to [email protected]
Raising service requests on the ICICI website
ICICI Bank has a Service Requests page that allows you to ask your credit card questions and requests. The Contact Us – ICICI Bank India page can be accessed. The ‘Support Demands’ can then be picked. The following service requests can be recorded on this list.
Account Details Modification Related
- Request for Cancellation of Credit Card.
Statement Related
- Activation / Deactivation of Physical Statement.
- Credit Card Statement Related Queries.
- Credit Card Statement Request – Email.
- Credit Card Statement Request – Physical.
Credit Card Dispatch Related
- Redispatch Request for Undelivered Card.
Reward Points Related
- Reward Points related queries.
Transaction Dispute Related
- Dispute Status
- Incorrect Amount Billed
Internet Banking Related
- Internet Banking Password Request
EMI Transaction Related
- Merchant EMI related
- Queries related to EMI-on-Call facility
Others
- Registration of Alerts
Account Details Modification Related
- Request for Address Change
Credit Card Dispatch Related
- Block Credit Card
- Replacement / Renewal card not received
Internet Banking Related
- Link my Credit Card Account to my User ID
Others
- Generate Credit Card PIN Online
ICICI BANK CUSTOMER GRIEVANCE REDRESSAL POLICY
On its grievance resolution procedure, the ICICI Bank’s official website was specifically elaborated. Send a complaint – ICICI Bank can be viewed
Level 1: Please visit the ICICI Bank Complaint Submission page. Choose the ‘Email’ choice to register your complaint at first step.
Level 2: You can fill out the complaint form and send it to the Head of Phone Banking at the following address if you are unsatisfied with the answer from Level 1.
Head of Phone Banking
ICICI Bank Ltd., Phone Banking Center
ICICI Bank Tower, Financial District
Gachibowli, Hyderabad 500032
Within 4 working days of receipt of this form, the ICICI Bank assures a reply. The complaint form can be downloaded.
You may also increase or submit a question by pressing the ‘Submit request’ button with the Senior Management. The following platforms are also open to you:
HEAD CREDIT CARDS & PERSONAL LOANS
Telephone No.:022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
Email: [email protected] or [email protected] or [email protected] (ICICI assures a response within 4 business days from the date of receiving the query)
Level 3: You could contact the Principal Nodal Officer if you are not happy with the above levels of support. Alternatively, the main nodal officer may receive an e-mail by clicking ‘E-mail’ or by uploading the form to the following address by e-mail:
Principal Nodal Officer
ICICI Bank Ltd., ICICI Bank Towers
Bandra Kurla Complex
Bandra (East), Mumbai 400051
Grievance Redressal Turnaround Time
| Types of Case | Time Required for Resolution |
| Normal cases | 7 working days |
| Fraud cases, Legal cases and cases that need retrieval of documents, including a case with old records | 21 working days |
| Cases involving 3rd party (other Banks) | 30 working days |
| Chargeback related cases | 45 to 90 working days or as per VISA/Master Card policy |
OTHER WAYS TO GET IN TOUCH WITH ICICI
VIA SMS
SMS ‘ UNHAPPY ‘ and send it to 5676766 if you are dissatisfied with any service in your branch or have a question that is yet to be answered. A bank representative will get back to you within two business days.
Write to them at ICICI Bank Limited Addresses:
ICICI Phone Banking Center,
ICICI Bank Tower, 7th floor,
Survey no: 115/27,
Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.
Registered Office: ICICI Bank Tower,
Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India.
Tel: +91-265-6722286
Corporate Office: ICICI Bank Towers,
Bandra-Kurla Complex, Mumbai 400 051.
Tel: +91-22-33667777 Fax: +91-22-26531122
