The leading and oldest credit information company (credit bureau) in India is TransUnion CIBIL. Cibil Score operates in India with over 5,000 members, including leading banks, NBFCs, and various other financial institutions. It keeps credit records in India for millions of individuals and commercial organizations. You can contact CIBIL using various online and offline methods in the event of any query, request, feedback, or complaint. By filling out an online form available on the CIBIL website, you can call the TransUnion CIBIL helpline number, write an email/letter or file a request/quest.
CIBIL HELPLINE NUMBER
A customer care number has been provided by CIBIL so that individuals can get answers to their queries or file a complaint about the phone. They can call (+91)22-6140-4300 (from 10:00 AM to 06:00 PM Monday to Friday) and communicate their issues to customer support managers.
People can also send their queries to (+91)22-6638-4666 via fax.
CIBIL CORPORATE OFFICE
You can write to CIBIL mentioning your queries/issues and mail them to the CIBIL corporate office by post. TransUnion CIBIL has its headquarters in Mumbai and the corporate office’s address is:
TransUnion CIBIL Limited
Formerly: Credit Information Bureau (India) Limited
One Indiabulls Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400013
If you wish to visit the corporate office in person, the walk-in times for customers are Monday to Friday from 10:00 a.m. to 6:00 p.m.
CIBIL CUSTOMER CARE EMAIL
Your queries, problems, feedback, or complaints can also be sent via email. The email address for CIBIL is [email protected].
CIBIL ONLINE SUPPORT
It’s very easy to contact CIBIL. People can visit the official website of CIBIL and get their problems solved quite easily. Users can go through the “Frequent Queries” page on the CIBIL page for queries. To make it easy for users to get answers to their queries, a number of frequently asked questions have already been answered.
If the user cannot find his query in the FAQs, by filling out the TransUnion CIBIL website, he can still write to CIBIL customer service.
- If the user fails to be authenticated online, he can contact CIBIL on the CIBIL website and submit his KYC documents online.
- If an individual applies online for the CIBIL score and finds out that the Credit Report is inaccurate, he can resolve it online by filling out an online dispute form.
- You can contact CIBIL and fill in your details such as the ECN number and the Captcha if you want to find out the name of the lender or the account number that was issued against your loan that was included when calculating your credit score. However, in order to complete the form and request information, you must have a copy of your credit report received from CIBIL or a competent credit institution with you.
- CIBIL Self Service Portal: You may also visit the CIBIL Self Service Portal for support and services online, including:
- Identify the number of an account on your credit report with the Lender and Loan Account.
- Check the current data reported on your credit report for an account.
- Automated Credit Score and Credit Report re-dispatch.
- Know your report’s dispatch status.
- Upload KYC documents
- CIBIL Bot: CIBIL also has an online chatbot, the CIBIL bot, which you can use to get answers to your queries.
- CIBIL Help Center: Users can visit the CIBIL Help Center and get answers to different queries for different categories, such as credit score and loan basics, purchase and post-purchase assistance, understanding your credit score and report, as well as the section on loan rejection and disputes.
HOW TO SUBMIT A COMPLAINT?
If you have a complaint, you can contact the customer service department of TransUnion CIBIL through any of the channels mentioned above. These include calling up the CIBIL helpline number, sending your complaints by fax/email, sending a letter to the registered office of CIBIL, visiting the CIBIL office or visiting the website of CIBIL, and filling in the Self-Service portal’s online form.
However, if your query/issue/complaint remains unresolved or you are not satisfied with the solution provided by the customer service department of CIBIL, you can use the Grievance Redressal mechanism of CIBIL or the 3-step escalation process to raise the issue to senior management.
GRIEVANCE REDRESSAL
If you are not satisfied with the response received / solution provided by the customer service department of CIBIL, you can use the Escalation Desk or the CIBIL Grievance Desk to raise the issue/complaint to senior management. There are 3 steps to the escalation process and you can proceed with each successive step only if in the previous step you have not received an appropriate solution.
This process of escalation or the process of grievance redress is detailed below:
Level 1: The first step is to escalate the problem by filling out the ‘Escalate to Level 1’ form with the Department of Consumer Services Manager.
Level 2: If you are not satisfied with the response received from level 1, by completing the ‘Escalate to Level 2’ form, you can escalate the problem to the Assistant Vice President-Consumer Services.
Level 3: If you are still unsatisfied / issue remains unresolved, by reaching the Chief Operating Officer of CIBIL Consumer Services, you can escalate it to the final level. You need to fill out the Level 3 form for this.
HOW TO INITIATE A DISPUTE?
You can raise a dispute with CIBIL online without incurring any charges in the event of any mistakes/inaccuracies, account ownership, or duplication of information in your credit report. The CIBIL dispute resolution process is simple, and by navigating to different sections of the report, consumers can dispute multiple entries and information on their CIBIL Report in a single dispute. Simply follow the steps given below to start a dispute with CIBIL:
Individuals:
- Visit the website for TransUnion CIBIL and login to myCIBIL.
- Head over to the Credit Reports Section, navigate to the Dispute Center, and click on ‘Dispute an Item’.
- Complete the online dispute form and choose the appropriate section that you want to dispute.
- Select the type of dispute and click on ‘Submit’ if the dispute relates to Duplicacy/account ownership. If you dispute the inaccuracy of the data, enter a value for the disputed field, and click ‘Submit’.
Note: You need to register yourself with CIBIL and have access to myCIBIL to initiate a dispute with CIBIL.
Commercial Entities:
- Visit the CIBIL website and select ‘Company Dispute Resolution’ on the homepage listed under ‘Dispute Resolution.’
- Click on ‘Raise an Online Dispute’ next.
- Fill out the Commercial Dispute Form online and click ‘Submit’.
Consumers can also, alternatively, raise a dispute by writing to CIBIL at its registered address:
TransUnion CIBIL Limited, One Indiabulls Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400013.
